The maximum file storage space is 5gb for an individual account.
There is no maximum number of references.
Yes you can modify styles. (See answer above to access the tutorial and instructions)
No. You need to first save the PDF to your desktop and then upload and attach it to your reference.
Yes, using Ref-grab-it. Users can also import directly from Google Scholar and create RSS feeds from various web sites. Note: It may not work for all websites so you may need to manually input additional information.
It is recommended that you back up and restore regularly (via Tools) and even if you delete a reference accidentally it will remain in the deleted folders for 3 months
See RefWorks instruction page: http://www.refworks.com/refworks2/help/Exporting_from_Bibliographic_Programs_and_Importing_into_RefWorks.htm
Note: It imports references only. Attachments cannot be imported.
No. Reference types are fixed. You must choose the most relevant type to your reference.
There are multiple servers and each server has an automatic fail over. Maintenance downtime but it is very rare. On the occasions when downtime is required, users are notified of this before and during the downtime.
If you hover each field RefWorks provides instructions on how to enter data.
When a user saves PDF’s as an attachment in Refshare (sharing folders), how secure are they, and where are they?
You don’t save the .pdf in the RefShare the attachment is in your account. You are sharing access to that part of your account and you can choose to share attachments or not in the options for the share. As for security it is as secure from the shared area as it is in your account.
RefWorks is a proprietary software application, but it is available free of charge for all staff members and students at the University of Melbourne.
The library does not support RefWorks, however guides and tutorials are available.
RefWorks runs regular free training webinars. When visiting the training site make sure that the time zone is set for your location (e.g. Sydney suits those based in Melbourne). Course enrollment is limited and registration is required.For full details of all the courses run by RefWorks please go to their training website http://www.refworks-cos.com/training/
You can also email RefWorks for support: firstname.lastname@example.org